For help with COVID-19

For any questions relating to COVID19 refer to the UNSW COVID-19 information page.

Visit the UNSW COVID-19 page

For help with technology

If you need help with technology you can contact IT Services, either by phone on 02 9385 1333 (8am - 8pm on weekdays, 11am - 2pm on the weekend), or at the following website:

Contact IT

For help with your course

If you have any questions or concerns about one of your courses, get in touch with your course staff - they will be eager to help you. Don't be shy - if you’re wondering about something then many others probably are too. You can contact them via the course site in Moodle. If illness or other circumstances beyond your control are interfering with your study then you can apply for special consideration.

For help with your writing

Smarthinking is the official online writing support service for UNSW, which is aimed at providing detailed and personalised evaluation and feedback of your written work. It is accessible online 24/7 from anywhere and it provides both real-time and on-demand support. The service focuses on writing and consists of the following features:

  • Connecting and interacting with an online tutor;
  • Booking an individual session with an online tutor;
  • Asking a question and receiving a reply on a given topic regarding writing; and
  • Submitting a piece of writing for evaluation and feedback.

Visit Smarthinking

For help if you are being affected by COVID19

The Student Support Advisers can provide support for you with issues related to COVID19, transitioning to online learning and life circumstances affecting your studies.

Contact a Student Support Adviser

For help with mental health

Counselling and Psychological Services (CAPS) provides free and confidential counselling and self-help resources. You can also access Mind Smart guides, a series of self-help resources for developing resilience and self-management skills, and Student Minds, a mental health outreach program driven by students. If at any time you start to feel anxious, get in touch with CAPS.

Visit CAPS

For help with help!

If you need help with anything but are not sure where to find it then you can always ask The Nucleus, UNSW's student hub. They will direct you to the right place.

Visit The Nucleus

For urgent support

If you are feeling overwhelmed by stress or anxiety and need urgent support, you can contact the following for free, confidential and anonymous supports:

  • Lifeline (24 hour): 13 11 14 phoneline for crisis support and suicide prevention
  • Mental Health Line (24 hour): 1800 011 511 phoneline for mental health acute care